| About the book | |
...The lady leader has indeed shown indomitable spirit in turning around Indian Bank to high quality-high performance Bank...an eminently suitable guide for practicing bankers... ---From the Foreword by Dr. APJ Abdul Kalam, Former President of India ...Her remarkable success in bringing Indian Bank back to profit has turned her into Award Winning Celebrity of the Indian Finance Scene, feted for her turnaround expertise. Amongst her many good qualities are limitless energy, great persuasive power, and above all, common sense... ---The Economist ...Observes say Kumar's operations expertise--technology and other back office processes-lies at the heart of her success... ---The Financial Times ...Kumar has clearly resuscitated Indian Bank... ---Business Standard Banking Annual ...Ranjana's hands-on interaction with the employees was one of the major factors that helped in motivating the staff...human resource development seems to be one of her key strengths... ---The Economic Times ...The biggest challenge was to motivate the staff and convince them of the sincerity of our efforts. I had personally toured over 500 branches, motivated thousands of staff, and organised many training programmes with the view to shore up their morale and give them a sense of confidence and courage to face reality and move on to resurrect the bank...surely the staff and the union were not always forthcoming but it was understandable; once they understood the pitch and purpose of the mission; they came along all the way... ---From the Preface | |
| About the author | |
Ranjana Kumar Smt. Ranjana Kumar is the first woman officer in the Public sector banks to become Chairman and Managing Director. She started her career in the banking sector in 1966 with Bank of India. Later as General Manager and Chief Executive Officer of Bank of India?s U.S. operations at New York office, she was responsible for getting a ?Strong Rating? from the US Federal Reserve. In 1999, she was chosen as Executive Director holding concurrent charge as Chairman and Managing Director of Canara Bank. A year later she opted to head Indian Bank, whose survival many doubted. Within three years, Indian Bank made a robust recovery which earned her the sobriquet ?India?s Turnaround Queen? by The Economist. Ranjana has been a guest speaker at prestigious universities and organizations in India and abroad, including Wharton School and Stanford University, U.S. She is a recipient of several awards, including Business Standard?s ?Banker of the Year? Award in 2002. In 2003, she was appointed as Chairperson of National Bank for Agriculture and Rural Development and in 2005 as Vigilance Commissioner, Central Vigilance Commission, Government of India. An able leader, a great motivator, an excellent communicator and a go-getter, she believes in speed and efficiency in execution. | |
| Table of contents | |
Chapter 1. The Story in Brief Chapter 2. Challenging Mission Chapter 3. Bank Failures?Global Experience Chapter 4. Indian Bank?In Retrospect Chapter 5. Troubled Waters Chapter 6. Early Navigation Chapter 7. Restructuring Plan Chapter 8. Plan Implementation-I Chapter 9. Plan Implementation-II Chapter 10. Recapitalisation Chapter 11. The Art and Science of Turnaround Chapter 12. Lessons from the Turnaround | |
